Job detail


Job detail URGENT JOB!

Job ID
Job title

CS Manager(English Speaker)

Job description
Management of overall service activities and service performance to achieve mandated service level and financial targets.
Supervisory responsibilities for customer support team consisting of direct and indirect employees, subcontractors and service channel partners
Development of support services opportunities, capabilities and methods to deliver competitive support services
Improvement and development of service activities based on customer satisfaction survey and it's trend
Developing and maintaining successful working relationships with clients and internal teams
Coordinate with Channel partners about complaint for urgent customer request
Assistance of Group Manager. Monitoring and control of key performance indicators
Improvement activities of the performance
*Report of Backlog weekly and Monthly, KPI , SSR Summary List ( Pending), Cash Summary List, Survery Summary and IGP usage and inventory Summary
General requirement
Man Can apply.
Have working experience in engineering field.
Can communicate with English.
Age 30-35
Management skill.
English (Upper Intermediate)
Working location
Working hours
9:00AM to 5:30PM (Monday to Saturday)
800 - 1,000 USD (GROSS) Depend on performance
Job level
Job categories
Management, Customer services

Company profile

Company name
Panasonic Asia Pacific Pte.Ltd
Business field
Electronic Company
Number employees
Company profile

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