Management of overall service activities and service performance to achieve mandated service level and financial targets.
Supervisory responsibilities for customer support team consisting of direct and indirect employees, subcontractors and service channel partners
Development of support services opportunities, capabilities and methods to deliver competitive support services
Improvement and development of service activities based on customer satisfaction survey and it's trend
Developing and maintaining successful working relationships with clients and internal teams
Coordinate with Channel partners about complaint for urgent customer request
Assistance of Group Manager. Monitoring and control of key performance indicators
Improvement activities of the performance
*Report of Backlog weekly and Monthly, KPI , SSR Summary List ( Pending), Cash Summary List, Survery Summary and IGP usage and inventory Summary
Man Can apply.
Have working experience in engineering field.
Can communicate with English.